What Makes the Metropolitan team different is our intense focus on customers service excellence. This is evidenced by our 93% overall satisfaction rating, which is detailed below.
Work Order Survey | Excellent & Good Ratings | Less than Good Ratings |
Overall satisfaction | 93% | 7% |
Knowledge | 91% | 9% |
Professionalism / Courtesy | 96% | 4% |
Quality of work | 91% | 9% |
Responsiveness | 94% | 6% |
Notification of completed work | 95% | 5% |
Cleanliness after work performed | 96% | 4% |
Timeliness of work order completion | 92% | 8% |
Completed in 24 hours | 100% | 0% |
What Residents are Saying:
“Everything is always done professionally and well.” – Doylestown Resident
“Service is always exceptional.” – Doylestown Resident
“Dave is courteous and kind. He always comes over quickly and is done in a jiffy. He actively listens to my concerns.” – Doylestown Resident
“DJ was great, he was easy to talk to, pleasant, awesome guy. My fiancé and I came back to his note for completion of work and he sent us well wishes for our wedding this weekend.” – East Goshen Resident
“The maintenance crew is fantastic and is willing to fix all of my apartment issue.” – East Goshen Resident
“As a long time resident, I have always appreciated the professionalism and high quality work of the Metropolitan Management Maintenance Team!” – East Goshen Resident
“The office and maintenance is always extremely helpful and professional. They make sure you feel comfortable and have a quick turnaround to any issues I have ever had with my apartment. The staff is a major reason I have stayed in this location.” – East Goshen Resident
“I Love Amanda , wish she was my daughter. Love Darren too. Great personality. Duane is Very Nice Too.” Marlton Resident
“Response and workmanship have always been excellent in all the years we have lived here for 18 years.” – Tareyton Resident
“All staff here have been wonderful! It’s a very well-maintained property all-around, with quick responsiveness and the staff are very friendly!” – West Chester Resident
“I just want to say that the leasing office staff are excellent. I am always picking up packages and I truly enjoy stopping by!” – West Chester Resident
“We requested for the work order to be completed during a certain time frame and this was honored.” – West Chester Resident
“Very happy with the timeliness of the work order completion!” – West Goshen Resident
“Dave has always been great to us. He comes over almost the instant we submit a request, and he always leaves us a note to say what he was able to do, or if he needs to come back again to completely finish the job. Very nice and very helpful!!!” Manayunk Resident
“The speed of service was outstanding and refreshing.” Runnemede Resident